Customer Operations Team Lead | German

As the Customer Operations Team Lead, you will supervise key & independent accounts within an assigned customer portfolio, forging strong and connections with the internal teams and stakeholders to ensure seamless business operations. You will lead the Customer Operations team and ensure operations are running smoothly, while also collaborate closely with other departments.
Along side this you will:

• Foster a culture of collective responsibility and prioritize customer satisfaction.
• Handling escalations and complex customer issues with professionalism and efficiency.
• Act as a liaison between the Customer Operations team and other departments to facilitate effective communication and collaboration.
• Oversee order & backlog management, including outbound orders, pro forma invoices, and returns.
• Monitor order management to optimize supply fill rates and meet quarterly targets.
• Provide support and training on B2B Portal usage.
• Manage Consignment Customers throughout the process.
• Monitor central mailboxes and ensure timely responses.
• Maintain updated documentation for the customer portfolio.
• Prepare audit documentation as requested.
• Leading, mentoring, and developing the Customer Operations team members.
• Conducting regular team meetings to discuss performance, set goals, and provide feedback.
• Developing and implementing team performance metrics to track progress and ensure continuous improvement.
• Identifying training needs and coordinating training sessions for team members to enhance their skills and knowledge.

Requirements:

Requirements:

• Strong communication and written skills in English and German
• 3-5 years experience in a similar role, preferably in a B2B setting
• Strong team player with the ability to lead and motivate others.
• Strong attention to detail and result driven
• Strong relationship building skills and service minded
• Order & backlog management experience
• Good organizational and planning skills
• Experience in SAP and excel

If you are a proactive individual with a passion for delivering exceptional service and driving operational excellence, we encourage you to apply.

Salary Benefits:

25 vacation daysPension planCompetitive salaryHybrid working Opportunities to grow Clear & strong onboarding

Our international client is known for being one of the world’s premier watchmakers, recognized for their design innovation and excellence.