Trilingual Customer Support Specialist | English, Dutch, German

As a Trilingual Customer Support Specialist your role is to be the point of contact for customers throughout North Europe. These are hospitality businesses with questions related to ordering professional catering equipment. The advice that you will provide will range from queries to do with delivery, commercial issues and general support. Customer inquiries come in through phone calls, emails or a ticket system. You will be responsible for either forwarding them to the appropriate department or handling them yourself if they fall within your expertise.Outbound customer contact is just as important: you follow up on quotes and inform existing customers about new products. There is also a lot of communication with colleagues from other departments when you have a question for your customer. It's a dynamic and multifaceted role!The main tasks include:

• Customer contact via phone, email, or the ticket system
• Ticket system management: including assigning tickets to other departments
• Outbound contact: following up on quotes, informing existing customers about new productions 

Requirements:

Our client is looking for someone who:

• Has an excellent level of English, Dutch & German
• Has had experience in a similar role
• Has received at least an intermediate vocational education (MBO) and can work and think at that level
• Has experience with customer support: both in a commercial and service-oriented capacity
• Is available for 32-40 hours per week
• Is eventually available in the weekends for 4 to 6 hours, working from home (at extra pay)

Salary Benefits:

In this role you will enjoy a pleasant workplace with great equipment, quality furniture, air conditioning and a modern cafeteria with an outdoor terrace, access to free parking. Other benefits include:

• 25 vacation days with an option to purchase additional days
• Holiday allowance (8%)
• Good pension scheme
• Travel reimbursement
• Sports subscription contribution (worth €600,- per year)
• Time and budget for personal development 

Our client has been supplying professional catering equipment for over 45 years. They export to 55 countries and operate from Mijdrecht, which is situated near Amsterdam, Leiden, Utrecht. The company’s rapid growth can be attributed to their commitment to fulfilling three core promises: maximum customer satisfaction, the highest possible quality of products , and the lowest prices.