Customer Operations Specialist | German

As the Customer Operations Specialist, you will supervise key & independent accounts within an assigned customer portfolio, forging strong connections with the internal teams and stakeholders to ensure seamless business operations. You will also collaborate closely with the sales & marketing team to execute upcoming strategies effectively.
Along side this you will:

• Foster a culture of collective responsibility and prioritize customer satisfaction.
• Mediate and resolve issues, escalating when necessary.
• Lead customer setup processes in collaboration with Master Data Management and Warehouse Operations.
• Oversee order & backlog management, including outbound orders, pro forma invoices, and returns.
• Monitor order management to optimize supply fill rates and meet quarterly targets.
• Address blocks on order placement promptly, escalating as needed.
• Provide support and training on B2B Portal usage.
• Manage Consignment Customers throughout the process.
• Monitor central mailboxes and ensure timely responses.
• Maintain updated documentation for the customer portfolio.

Requirements:

Requirements:

• Strong communication and written skills in English and German
• 3-4 years experience in a similar role, preferably in a B2B setting
• Strong attention to detail and result driven
• Strong relationship building skills and service minded
• Order & backlog management experience
• Good organizational and planning skills
• Strong team player
• Experience in SAP or another ERP system as well as Excel

Salary Benefits:

25 vacation daysCompetitive pension planCompetitive salaryHybrid working Opportunities to grow Clear & strong onboarding

Our international client is known for being one of the world’s premier watchmakers, recognized for their design innovation and excellence.