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Logistics Coordinator - Italian or French speaker

Sales
Amsterdam Zuidoost
Italian

Description:

In this role, you will support the Order to Cash process by managing the total order flow of customer orders (B2B). Resulting in on time and in full delivery, within customer specifications and if applicable with related documents to ensure customer satisfaction. You will trace the orders and their status and you are proactive to solve issues.

• You will ensure excellent order (entry) management in our ERP system.
• You will manage orders related to outbound, return, inbound, and backorder processes within set lead times.
• You will ensure correct and on time delivery of the orders within customer specifications and with necessary paperwork to accompany shipments.
• You will manage (new) customers and specifications to ensure compliance to requested requirements.
• You will participate and discuss logistics related topics in Sales Operations & Finance meetings.
• You will pro-actively work with Credit Control, Customer Service, and Sales teams to ensure optimal shipping of the goods.
• You will be a business partner for our customers and ensure excellent customer service. Run independently smaller process or system improvement plans aimed at increased customer satisfaction.
• You will handle internal and external inquiries and complaints in line with standard internal procedures and lead times.

Requirements:

• You have 1 - 2 years’ experience in a similar role within an international, dynamic logistics or customer service environment;
• You have experience in preparation and handling of transportation documentation for non-EU shipments is beneficial;
• You have good Excel knowledge (usage of formulas, pivot tables and graphs);
• You preferably have knowledge of incoterms;
• You have knowledge of ERP systems (i.e. IFS);
• You are fluent in English as well as French, or Italian, or German. Other languages are a plus!

Work Hours:

32-40 hours per week

About the company:

very nice international company with consumer goods