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French speaking Customer Service Representative

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Offered by:

RCE Staffing

Customer service
Amsterdam
French

Description:

French Speaking Customer Service Representative

International Company

Amsterdam

Full training & potential for career progression!

€1700 per month + benefits

 

Working on behalf a major brand, the French speaking Customer Service professional will be responsible for taking inbound calls and responding to emails from prospective customers, handling customer inquiries in a professional manner while providing the highest level of customer service.

Primary responsibilities

 

  • Resolve retail technical issues via phone, email, or chat
  • Develop positive, supportive rapport
  • Listen to computer related issues, using technical expertise to understand context of issue and determine factors that may cause or impact the specific issue
  • Utilize Knowledge Base tools to work and resolve issues
  • Identify when and how specific issues should be escalated to various resolver teams
  • Use identified tools to track, escalate and record issues and resolutions
  • Manage open cases to ensure resolution work and case closure progresses quickly
  • Diagnose and resolve technical hardware and software issues
  • Follow up and make scheduled call backs to customers where necessary
  • Stay current with system information, changes and updates
  • Ability to work with onshore/offshore teams, and communicate using virtual communication tools (phone, conferencing, online meeting, chat, etc.)
  • Provide timely and effective resolution to support requests based on service level agreements (SLA)

 

Requirements

 

  • Fluent in French next to a fluency in English in both reading and writing.
  • Knowledge and experience with Microsoft office
  • Ability to navigate the internet and use search engines to find information
  • Ability to utilize phone system as required
  • Experience utilizing, configuring, and troubleshooting in multiple environments (preferred)

 

Work Experience:

1-2 Years

Work Hours:

40 hours per week