French speaking Customer Service Representative


Offered by:

RCE Staffing

Customer service


French Speaking Customer Service Representative

International Company


Full training & potential for career progression!

€1700 per month + benefits


Working on behalf a major brand, the French speaking Customer Service professional will be responsible for taking inbound calls and responding to emails from prospective customers, handling customer inquiries in a professional manner while providing the highest level of customer service.

Primary responsibilities


  • Resolve retail technical issues via phone, email, or chat
  • Develop positive, supportive rapport
  • Listen to computer related issues, using technical expertise to understand context of issue and determine factors that may cause or impact the specific issue
  • Utilize Knowledge Base tools to work and resolve issues
  • Identify when and how specific issues should be escalated to various resolver teams
  • Use identified tools to track, escalate and record issues and resolutions
  • Manage open cases to ensure resolution work and case closure progresses quickly
  • Diagnose and resolve technical hardware and software issues
  • Follow up and make scheduled call backs to customers where necessary
  • Stay current with system information, changes and updates
  • Ability to work with onshore/offshore teams, and communicate using virtual communication tools (phone, conferencing, online meeting, chat, etc.)
  • Provide timely and effective resolution to support requests based on service level agreements (SLA)




  • Fluent in French next to a fluency in English in both reading and writing.
  • Knowledge and experience with Microsoft office
  • Ability to navigate the internet and use search engines to find information
  • Ability to utilize phone system as required
  • Experience utilizing, configuring, and troubleshooting in multiple environments (preferred)


Work Experience:

1-2 Years

Work Hours:

40 hours per week