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French customer care agent

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Offered by:

DK Global Recruitment

Customer service
Amsterdam
French, English

Description:

 

 

Responsibilities

  • Provide continuous customer service to our Customers via phone and email. 
  • Protect Customer personal data.
  • Responsible for delivering timely, accurate customer support and providing a high degree of customer service satisfaction.
  • Achieve and maintain service level statistics as defined.
  • Demonstrates understanding and commitment to protecting customer privacy and information.
  • Successfully complete training activities to maintain product currency, and to broaden product knowledge.
  • Participate in coaching and demonstrate commitment to personal improvement.
  • Provide feedback to help improve process, policies, tools, etc..

 

Why use Recruitment Agency

  • You will be contacted within 30 min of your  application
  • You are given extra support in preparing for interviews
  • You have a contact person who gives you all the details of the job
  • You can ask for your application feedback anytime via email or phone
  • You don’t have to face the situation where company do not reply to you for days.
  • All our services to job seekers are free of charge. We also offer bonus scheme to candidates.

 

Requirements:

 

  • Fluency in English and in French language
  • High School diploma or equivalent.
  • European passport .
  • Must be available to relocate to Amsterdam
  • Excellent Customer service skills.
  • Passion for the customer and customer experience.
  • Excellent communication skills: verbal, written, probing & reading.
  • Excellent listening skills.
  • Ability to explain information in a way that is easy to understand.
  • Ability to handle difficult or irate customers effectively.
  • Ability to set expectations and deliver information in a positive way.
  • Ability to learn quickly and adapt to high change environment
  •  Adapts well to changing circumstances, direction, and strategy.
  • Takes responsibility and ownership

Salary Benefits:

 

  • Attractive Salary (paid monthly)
  • Permanent  contract
  • Shift work , 40h per week , no overtime required
  • Training with on-going Coaching and Support
  • Performance Based Bonus plan plus competitive annual salary
  • 20 days annual holiday
  • Discount website with various offers against high street brands and restaurants
  • Free parking and on-site canteen
  • Excellent company benefits including pension, life assurance, discounts on medical plan and discounted phone plan.
Work Hours:

40 hours per week

About the company:

DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector. Our fully-trained expert recruiters help and advise job seekers throughout the recruitment process, and always treat the candidate as a high priority.

Our clients are highly-reputed companies with constant growth in the international market and we are pleased to find good employees for them. Thus, you should not hesitate to contact us regarding any kind of queries you have, related to jobs and career advice.