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Customer Service Agent -German speaking

Customer service
Amsterdam
German

Description:

Our client is looking for a German speaking CSR agent

Tasks:

• Running dealer portals
• Daily pallet shipments
• Daily drop shipments
• After sales support to end consumer
• Support to dealer base when they have questions related to customer service (B2B)
• Following/monitoring open orders (Open Order Report)
• Some external website maintenance, for example, Amazon (trained on job)
• Sending Pro-Forma Invoices upon request for pallet shipment, non-terms dealers
• Inbound phone calls (low volume)
• Spreadsheets where applicable (New Item Set Up, Other)
• Submit Credit requests to finance
• Weekly stock updates where applicable
• Updating internal Matrix and Daily tasks report as needed for coverage
• Other daily tasks (more catered to the region)
• Working closely with logistics, sales and finance daily

Requirements:

- near/native GERMAN speaking

- salary indication- between Max 2700 gross per month. (depending on experience)

- Start date: as soon as possible!
About the company:
Our client is a global leader in the innovative design and quality production of children's furniture and toys.