Customer Service Representative Healthcare | UK market

In this position you are responsible for accurate order processing for all related B2B-customers and for distribution and shipping in their manufacturing environment.
Key activities/main objectives

• Processing of the sales order in the ERP based on stock availability and future product runs
• Answering general phone calls and mails (times in line with the UK customer's needs)
• Prepare and create shipments in ERP, including the required shipping documentation, based on scheduled sales orders
• Pro-actively inform the customers at all times concerning the products and the handling of the orders
• Signaling impending stock shortages to the procurement team
• Answering day-to-day questions on deliveries, availability and leadtimes
• Invoicing of the delivered goods to clients
• Controlling and improving the internal processes concerning the delivered service package
• Controlling and improving of the employees own administrative qualities
• Regular information exchange with Clinical Sales Staff about existing and upcoming business

Requirements:

Job requirements

• MBO+ level
• Excellent level of English. French would be a big plus
• You are familiar with the UK healthcare system and you have experience with working with the NHS (biggest customer)
• Punctual and customer orientated
• You take responsibility of the orders from receipt to dispatch
• Excellent computer skills
• Knowledge of Microsoft Dynamics/Business Central is a preference

Salary Benefits:

What our client can offer you:A challenging position within an international company. As this is a new role and market, the role offers potential for someone to give their own structure and view on things. The salary is between the €2.500,- and €3.200,- gross per month based on full time and depending on experience.

Our client is a medical device company based in Amersfoort. They have been active for over 25 years in the industry. Their goal is to improve patient outcome and engage with their customers (B2B) and respond to the current market needs and those of tomorrow. In 2024 they will start selling directly to the UK market and therefor they are looking for a Customer Service Representative to further strengthen the team. This team currently consists of 7 other CSR's. Since this is new role/market, it offers the potential to give your own view (and structure) on things.