close

Customer Service Coordinator

Customer service
Nijmegen
English

Customer Service Coordinator

International Company

Nijmegen

Up to €29,000 + benefits

 

Great opportunity! The Customer Service Associate supports the account teams to ensure accurate completion of the sales order process. The role also includes being the main contact for customer service related enquiries. The company manufacture and sell innovative products for the luxury goods segment. Their clients are predominantly in the high end fashion sector.

 

Responsibilities include:

 

  • Process transactions, including sales orders, returns and cancellations using internal ERP software; create and provide order acknowledgements for customers.
  • Maintain proper records of all sales orders and purchase orders for a group of designated accounts.
  • Follow up across internal departments to confirm timely shipment and delivery of sales orders.
  • Monitor inventory and notify account teams of sales orders that will deplete stock levels.
  • Approve and release sales orders for warehouse fulfillment; prepare shipping documents, including picking tickets and packing lists.
  • Communicate closely with Finance department to ensure complete and timely invoicing.
  • Prepare various account-related reports for Account Management review and assessment.

Requirements:

  • Bachelor preferred;
  • Excellent organizational and communication skills;
  • Ability to multi-task and solve a variety of complex problems;
  • Must work independently with ability to take direction from multiple persons in different office locations globally;
  • Fluency in English + minimum intermediate Dutch  (additional languages advantageous);
  • Proficiency in Microsoft Office suite (Word and Excel) is required.

Salary Benefits:

The client offers up to €29,000 per annum (dependent on experience). 

Benefits include vakantiegeld, 25 days vacation, laptiop, travel cost reimbursement. 

Work Experience:

3-5 Years

Work Hours:

40 hours per week

About the company:

Small team, working for an international company with innovative products.