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Account Representative - PORT & FR - Amsterdam

Other
Amsterdam
English, Portuguese, French

Description:

The Account Representative is responsible for maintaining relationships and favorable contacts with current and potential customer accounts within the assigned markets. Primarily responsible for handling incoming phone calls; providing pricing and proposals, resolving questions/problems; following-up on unresolved issues and identifying opportunities for sales solutions, including cross selling and up selling opportunities, with a specific focus on outbound lead generation with existing customers.

Main Tasks

  • Advise/recommend/sell products and services to dedicated customer accounts
  • Solve customer problems in a group, with sales staff, production and engineering and carry out follow-ups to ensure that concerns were resolved to the client's satisfaction
  • Process customer inquiries, quotes and orders and administer correctly in order entry program
  • Assist in customer account maintenance
  • Coordinate and communicate with field sales; including extensive telephone contact and internally by utilizing company specific communication programs

Requirements

  • Written and spoken business proficiency in Portuguese, French and English
  • Minimum 3 years previous commercial business to business experience (internal)
  • Strong mathematical and technical aptitude
  • Excellent verbal & written communication skills, along with a pleasant & professional phone manner
  • Knowledge and experience of ERP system e.g. Oracle is preferred
  • Must be detail oriented and possess excellent problem solving skills
  • Must be able to handle multiple tasks using strong organizational skills
  • Self-managed and a team player
  • Occasional travel is required

Requirements:

The ideal candidate for the role speaks a business fluent-to-native level of German and has an excellent level of English. B2B sales support experience is a definite asset.