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Sales Coach - Dutch and English Language Required

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Offered by:

Convergys International Europe

Customer service
Amsterdam
Dutch

Description:

Essential Functions/Core Responsibilities

• Improve sales and quality performance through coaching of individual Sales and Service Representatives
• Identify sales and quality areas of opportunity for individuals and contact center
• Develop plans to take advantage of new and existing areas of opportunity (e.g. sales, products, and services)
• Develop and present performance improvement materials directed at specific products and/or specific sales or quality skills
• Analyze and document consultant interaction and track effectiveness
• Work with Team Leader as appropriate
• Report on areas of opportunity identified in scripts and systems
• Document interaction with Sales and Service Representatives

• Track effectiveness of coaching through performance improvemen

Requirements:

Candidate Profile  

  • Work experience as a Sales Coach, Sales Trainer
  • Experience in a sales or customer service position is a plus
  • Familiarity with role-playing activities and e-learning platforms
  • Hands-on experience creating presentations
  • Excellent communication skills with the ability to motivate & influence people
  • Proficient in  Microsoft Office
  • Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables
  • Self-starter, sense of urgency, and works well under pressure
  • Strong attention to detail
  • Sense of professionalism and ability to develop relationships
  • excellent Dutch and English language skills required.
Work Hours:

40 hours per week

About the company:

Career Framework Role

• Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills • Analyzes possible solutions using standard procedures and principles • Builds knowledge of the organization, processes and customers • Solves a range of straightforward problems • Receives a moderate level of guidance and direction