Customer Audit Support | German and Dutch

You will be the main point of contact, reaching out to suppliers via phone and email to request statements of their account and verify claims made by the Audit team.
Responsibilities:
Supplier Statement Management:

• Proactively contact suppliers to obtain accurate and up-to-date statements of their account.
• Conduct qualitative calls with suppliers in a professional and user-friendly manner, aiming to achieve a predetermined target of statements within specified deadlines.
• Maintain a high level of accuracy and attention to detail when recording and documenting supplier information.

Data Processing and Management:

• Process received statements, invoices, and related documentation promptly and accurately.
• Update and maintain master data in our systems, ensuring data integrity and consistency.
• Utilize appropriate tools and software to carry out data processing tasks efficiently and securely.
• Handle supplier inquiries, resolve issues, and address concerns in a professional and timely manner.
• Collaborate closely with our Audit team to verify and validate supplier claims and resolve any discrepancies.

Requirements:

Requirements:

• Fluency in both written and spoken German, Dutch and English is essential.
• Previous experience in a customer service or call center role, preferably within a multinational environment.
• Proficiency in using Microsoft Office packages, particularly Excel, for data processing and analysis.
• Flexibility to adapt to ad-hoc situations and changing priorities in a dynamic work environment.
• Knowledge of financial services, supplier management, or accounts payable processes is advantageous.
• Strong attention to detail and ability to handle sensitive and confidential information with discretion.
• Quick learning ability when it comes to understanding and working with various systems and software.

Salary Benefits:

What We Offer:

• Full-time position with 40 hours per week.
• Hybrid working policy, allowing for a balanced mix of remote and office-based work.
• Enjoy a free lunch at the office from Monday to Thursday.
• Attractive pension plan with the company contributing a portion of the premium.
• Travel allowance for employees residing more than 10 km away from the office (parking spots available).

Visa sponsorship for this role is not possible, our client will only be able to consider applications from candidates who have a long term valid working permit for the Netherlands.


Our client is a leading provider of cutting-edge spend data analysis and vendor master data solutions. They have been operating in Amsterdam for over 20 years and have a international reach. They are looking for a new colleague to join their Customer Support team and focus on supplier audit support.