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Customer Service Representative speaking French and Dutch

Customer service
Houten
French

Description:

The Customer Service Representative is responsible for order entry, answering customer phone calls regarding order changes, address changes, shipment preferences, product questions availability, returns, complaints, shipping dates and back order resolution.

Key Responsibilities:
Coordinate with the shipping companies regarding order status and P.O.D’s.
Enter orders for distributors, direct customers (hospitals, clinics) and sales representatives Proactively manage shipment dates, ordered item sourcing or proposal of alternate items to reduce late deliveries to customers. Work with Planning relative to back ordered or late deliveries to ensure accurate delivery of information to customer as necessary. Expedite urgent requests, following through with customer to ensure product delivery details are communicated through to delivery.
Cross train in other areas in order to better support the functions of the supply chain.
Other duties as required.

Requirements:

Education/Experience:
MBO+/HBO
2 year Customer Service experience in a medical or manufacturing field, or supply chain related experience.

Skills:
General knowledge of the manufacturing, sales and distribution processes a benefit
Excellent communication and interpersonal skills required.
Problem solving attitude
ERP experience (Oracle) a plus
Working knowledge of MS Office (Excel).
Knowledge of Preparation of International Shipping Documentation.
Attention to detail
Ability to multi-task
Ability to work independently as well as in a team
Fluent is French, Dutch and Englisht
About the company:
Our client is active in the Medical industry, and is based in Houten. They are actively looking for a Customer Service Representative who speaks French and Dutch. Within the office there is a great vibe, and very international. Our client is growing a lot at the moment and expect to grow the next couple of years.