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Account Coordinator - Native Level Polish Speaker

Customer service
Hoofddorp
German

Description:

For the Customer Service Centre (CSC) in Hoofddorp we are looking a temporary part-time (32 hours) Polish speaker. It is a maternity cover you will work from mid November until the beginning of April.As an Account Coordinator, you are primarily responsible for all customer contact in the Polish region You will be working at the Customer Service Centre and you will be reporting to Team Leader.

Main tasks:
• Manage the general sales process by:
o Creating quotations and follow up to create contracts including all related tasks (hand out, returns, invoicing etc.)
o Administer service enquiries and follow up related tasks
o Contract changes (reduction, termination, transfers)
o Credit notes
o Handling/registration of broken stock/broken padlocks
• Manage and maintain customer master data in administrative systems
• Provide support and give feedback about market and customer background to
respective Key Account Managers as well as relevant colleagues
• Handling general enquiries of customers and partners (prices and products,
general information, complaints, administrative system)
• Maintain and create a high level of customer satisfaction
• Identify improvements and potential for market activities and report pro-actively
• Monitor and control customer balances
• Debtor management (disputes, unallocated payment, direct debit)

Requirements:

• Bachelor / higher educational level required
• Native Level Polish speaker and fluent in English
• Experience in Customer Service is required
• Experience in Logistics / Supply Chain is a plus
• Commercial background
• A strong and enthusiastic personality, who is customer-oriented and (commercial-) result driven
• Competences: able to work under time pressure, well-developed communication and interpersonal skills, Hands on and full of initiatives
About the company:
For an international dynamic European company.