Supervisor Front Office

Horeca / Tourism
For the Holiday Inn Express Amsterdam Arena Towers we are looking for an Front Office Supervisor fulltime per direct.

Job description

A broad Front Office function where you execute all recognized tasks as a receptionist, in changing services. Outside of the reception duties, you provide service to guests in the bar and you help during the breakfast service.

As Front Office Supervisor you will manage the front office team and transfer tasks in the following procedures: processing payments, transferring the cash register at the end of the service. Providing excellent service and guest experience; wake-up service, laundry, giving treasure information, taking care of restaurant reservations in the area. Prepare and serve drinks and small dishes in the bar and, if necessary, take care of the breakfast. You are accountable to the Front Office manager and you take care of, among other things, making orders, maintaining contact with suppliers (internal and external) and consulting with housekeeping.

Main tasks and responsibilities

• Executing/coordinating and arranging all common reception tasks

• Coordinating and scheduling the various tasks during the various shifts (morning, evening, night), including planning, arranging, managing employees in work execution and personnel management

• Manage, in change services, the employees who are responsible for the day, evening and night reception

• Taking care of sales reports and being the contact person for the corporate bookers

• Treating guest reviews on social media

• Handling questions/complaints from guests

• Drafting/executing/checking and, where necessary, adapting procedures and checklists

• Coordinate and schedule the night reception and monitor the quality of the service

• Optimize the occupancy

• Identify areas for improvement within the department and take the initiative to take immediate action

• Monitor the professional appearance of the department. To this end, among other things, supervising compliance with the rules of procedure, clothing regulations and external care of the team

• Partly responsible for the cleanliness in the department, both in front of and behind the scenes, inside and outside the hotel

• Participating in the morning meeting and in the regularly held Front Office meeting

• Take care of the safety regulations from the hotel and InterContinental Hotels Group


Job requirements
• A minimum of 2 years of experience in a similar job is required
• Good Dutch and English speaking skills, and preferably a third language
• Proficient in the usual Microsoft software, and experience in a PMS system (preferably Amadeus / Brilliant, Itesso)
• You have your own transport and/or you can reach our hotel 24/7

Who are we looking for?
• You are spontaneous with a radiant smile
• You have an eye for the guests and detail
• You are a solution-thinker
• You are representative
• You are helpful to guests and colleagues

Who are we?
On 19th May 2014, the Holiday Inn Express - Arena Towers was opened with 323 rooms, 17 floors and 1000m² of meeting space. The hotel is very easy to reach; it is located on 650 meters walking distance from the train and metro station Bijlmer Arena. HI Arena Towers received a Guest Review award from with a well-deserved 8.4. With the Amsterdam Arena, AVAS Live, the Ziggo Dome and the Arena Park nearby, the hotel has a diverse range of guests. Holiday Inn Amsterdam - Arena Towers shares the roof with Holiday Inn Amsterdam Express - Arena Towers. This ensures that you are connected to two top hotels in the Arena area!

The Holiday Inn Amsterdam – Arena Towers and Holiday Inn Express Amsterdam – Arena Towers belongs to the portfolio of The Vincent Hotel Group. This is the umbrella organisation that has a total of 11 hotels and a head office (Support Office).

What do we offer?
  • A young and dynamic working environment
  • Opportunities for advancement
  • Market-rated salary
  • The opportunity to work for two high international brands with more than 5000 hotels globally
  • Room for own initiatives
  • Employee Room Benefit Programme (IHG and Hilton)
  • Corporate health insurance benefits
  • We love to celebrate the teamwork and successes (Christmas parties, individual and other celebrations)
  • Room for personal growth and (cross)- trainings
Work Hours:

Full time hours per week