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Night / day receptionist

Horeca / Tourism
Amsterdam

Description:

Room Mate Hotels (www.room-matehotels.com) is a Spanish hotel chain that has (almost) 2 hotels in the Netherlands (Amsterdam and soon in Rotterdam), as well as hotels in major cities in Spain, Italy, Turkey, Mexica and the USA. We believe that staying with a friend is the best way to travel and we want our guests to feel the same. We are growing fast, and will soon have a presence in most major cities.

Room Mate Aitana opened its door in august 2013 and counts 285 spacious, bright and luxurious rooms, meetings rooms, a ballroom, a gym, Lounge, a marina and host a restaurant with Spanish and mediterranean food in a modern jacket.

Aitana is a friend who loves design, electronic music, to socialise and for both guests and staff to have fun!

Aitana is looking for a Night / Day Receptionist to take care of guests staying at her home and to give them outstanding service throughout their stay. In this fulltime (38 hours) position you will work mostly on night shifts (on average 3-5 per week), but will also do regular day reception shifts.

Your main tasks are:
  • Night auditing
  • Guest check in / out
  • Giving Aitana's guests the best experience
  • Preparing several reports for financial and marketing departments
  • Ensuring a safe environment during shift
  • Taking reservations during closing time of reservation department and/or central reservation office
  • Provide information to guests
  • Make reservations of restaurants, excursions
  • Coordinate guest requests with other departments
  • Ensure high level of guest satisfaction at all times
Although the vacancy is for a fulltime position, the option to work part time can be discussed.

Requirements:

What we would like to see from you:
Sincere friendliness, good sense of humor, enjoying life, positivity, and to share your view of the world. In other words: yourself!

We would like you to have the following profile:
  • Language skills: English or Dutch, plus preferably a 3rd language
  • The ability to communicate with people from all over the world
  • Self supporting
  • Taking pride in providing excellent service
  • Knowledge of Opera PMS
  • Experience in Hospitality or service industry
  • Deliver results in a high pressure environment
  • Lives in Amsterdam or in immediate surroundings of Amsterdam
  • Be available to work a minimum of 3 days per week
  • Concious of the importance of details and image when receiving our guests
  • Have EU nationality or Dutch residence and work permit
What we can offer you:
The chance to work in one of Amsterdam's most attractive and unique hotels, in an international and young team, with plenty of space for your input and development. As well as:
  • Compensation and conditions according to the CAO for the Hospitality Industry
  • 25 Vacation days + 9 additional days off compensation for bank holidays
  • Participation in 3 additional incentive programmes
  • Dutch classes of Spanish classes for hotel staff
  • staff discounts in our hotels
  • Free use of the hotel gym
  • Discount on collective insureance
  • Discounts from partner companies
  • excellent career opportunities
Please apply bys sending your CV and motivation, including a recent passphoto, in English.
Work Hours:

Full time / Part time hours per week

About the company:
“ROOM MATE HOTELS (www.room-matehotels.com) is a Spanish hotel chain founded in 2005 whose philosophy is to consider that the best way to travel is visiting friends in each city; friends whose lifestyle we share and that transmit their knowledge and experiences of the city taking us by the hand through it.

The Room Mate hotels with around 1,500 rooms available acquire the characteristics of a true host, and their customers are more than guests, roommates (Room Mate). They are seen as "homes" that open their doors to travelers who come to the city looking for comfort, warmth and welcoming spirit offered by its great human and professional team to the guests.

Room Mate, with hotels in Madrid, Barcelona, Malaga, Milan, Florence, Granada, Salamanca, New York, Miami, Mexico City, Istanbul, Amsterdam, offers trendy design, always privileged location in the city center, breakfast until 12.00 h and always Wi-Fi. It is for those customers who care to look after their money and want an affordable luxury.

At Room Mate Hotels we value respect for ourselves and for all those around us. We practice transparency and honesty with our customers, employees, suppliers and shareholders. We promote equal opportunities, non-discrimination and diversity of people, ideas and cultures. We continually innovate our products to meet the expectations of all who visit us, but above all, we maintain a close and friendly work environment where our employees, while working, have fun and where our customers feel at home.