About this role

Our client delivers innovative, industry-leading, and globally trusted worker safety solutions. With over 20 years of market experience, the company provides comprehensive end-to-end safety systems, combining devices and applications relied upon by customers worldwide.

They are currently expanding operations and are looking for an Account Manager to join their team remotely in the Netherlands.

Job Profile for Account Manager
Responsibilities will include, but not be limited to:

Maintain expert knowledge of products, services, and competitors to meet customer needs
Conduct regular customer review meetings (face-to-face, webinar, and telephone)
Drive pipeline growth through effective management of expansions, renewals, and tenders
Lead and coordinate responses to bids and tender processes
Build and maintain strong, trusted relationships with portfolio clients
Resolve client issues and complaints, proactively identifying and mitigating customer pain points
Act as the primary liaison between customers and internal departments
Develop and execute strategic account plans to improve client outcomes
Negotiate contracts and define performance timelines
Qualify opportunities using BANT criteria (budget, authority, need, timeline)
Collaborate with internal department heads to ensure delivery of high-quality products and services
Analyse client data and prepare CRM and account performance reports
Expand relationships and contacts to grow and develop the client portfolio
Ensure timely and accurate updates in Salesforce, including tasks and documentation
Track account decision-makers and influencers accurately within the CRM system
Consistently meet or exceed assigned sales targets

Candidate Profile for Account Manager

Must be fluent in German and Dutch, both written and spoken. Fluency in English is a plus
MBO+ or HBO level of education
Proficient in Microsoft Office applications
Previous experience in Client or Account Management is an advantage
Affinity for technology is desirable
Ability to thrive in a high-pressure environment with strong self-motivation and time management skills
Excellent relationship management, negotiation, and influencing skills
Strong written and verbal communication skills with a highly organised and flexible approach
Calm and rational mindset in technically complex and fast-changing environments
Adaptable with a consistently positive attitude toward change
Practical and creative problem-solving skills, including objection handling and risk mitigation
Willingness to travel internationally (2-3 times annually)

What Our Client Offers