Order Desk Associate | German

As an Order Desk Associate, you will deliver top-tier service to our dealers, from the initial contact through to delivery. You'll be responsible for processing and supporting orders and inquiries across all channels (email, phone, and portals) while ensuring expectations are met. Your focus will be on anticipating and fulfilling customer needs to provide an exceptional experience.
Your duties and responsibilities include:

• Accurately enter orders received through phone, email, or online portals into our system.
• Professionally and promptly respond to dealer inquiries related to invoices, products, pricing, availability, shipping, and other concerns via phone, email, or ticketing system.
• Handle inbound calls and proactively make outbound calls to dealers, ensuring clear and effective communication.
• Strive to deliver an exceptional experience for our dealers by anticipating their needs and providing the best possible ETA using available resources.
• Manage and resolve order-related complaints within the ticketing system, escalating complex issues to the appropriate department or team lead as needed.
• Engage in training sessions and team meetings to stay current on product knowledge, system updates, and customer service best practices.

Requirements:

These are the qualifications we are looking for:

• Proficient communication skills in German and English both written and verbal, Dutch is a big plus.
• MBO level, achieved through education or equivalent experience.
• 1-2 years of experience in customer service, order processing, or a related field.
• Excellent verbal and written communication skills in both German and English. Proficiency in Dutch is an advantage.
• Strong knowledge of Microsoft Word, Excel, and Outlook; experience with Microsoft Dynamics is preferred.
• Capable of using multiple systems and screens simultaneously while assisting dealers over the phone.
• Good organizational and teamwork skills, with the ability to manage shifting priorities in a fast-paced environment and meet deadlines.
• Strong interpersonal skills with the ability to communicate clearly and professionally.
• Attention to Detail: High level of accuracy and attention to detail in data entry.

Salary Benefits:

Our client is prepared to offer you a salary between €2.600 and €3000 (gross)/month, based on experience. On top of that, they offer:

• 26 vacation days a year + 1 ADV day
• Hybrid model (3x2 based on 40h/week)
• Travel compensation or NS business card
• Good pension plan
• Personal development training's

It is a fulltime position (40 hours a week) and they are looking for someone who can start ASAP

Our client is a family owned business and one of the leading developers and manufactures of outdoor cooking products. They are an international company who offer a friendly, family working environment. They are currently looking for a Technical Customer Support for the German market. You will be working in a professional, international environment (in a team of 13) with people who can also offer you the help and support you need along the way to reach your potential.