Retail Process Specialist Dynamics 365 - Marketing - Medical Devices Company

IT & Technology
  • Retail Process Specialist role for marketing workstream: requirements gathering and its implementation supported by MS Dynamics 365 tooling into the groups Companies. Through active participation in full project life-cycle incl. requirements gathering, build, testing, pilot, deployment and post project phases.
  • Take ownership of the successful implementation of business requirements for global projects across our group companies, with a primary focus on the global roll-out of Beyond.
  • Expert in the new Marketing processes and how to apply in the new system solution.
  • Collaborate with SME, SPoCs, key users, and Retail RPO in the Marketing domain for process design.
  • Gather and write functional requirements, analyse need and challenge the IT solution from a process support standpoint.
  • Work with technical architects to ensure business solutions meet architectural principals and are aligned with global architectural concepts.
  • Design and Communicate high-level process and application solutions across organizational hierarchies.
  • Test the IT solution and validate the processes.
  • Support the deployment of the solution by means of preparing and execute training, facilitate key user testing sessions and provide go-live support.
  • Ensure appropriate process related documentation is in place.
  • Contribute to global continuous improvement initiatives in the operations domain.


- 5+ years' experience in implementing CRM systems (Microsoft CRM) and marketing automation systems (for example Adobe)

- 5+ years' experience in aligning business processes and recommending improvements

- 3+ years' experience in marketing/sales organizations/environments

- International Retail environment

- Participated in project teams with 10+ members

5+ years work experience as a Business Analyst (or similar role).

- Experience in at least one full project life-cycle for a successful global implementation.

- Participated in project teams with 20+ members

Salary Benefits:

Excellent Salary up to €80,000 per year.

Flexible working



About the company:

The client is a global medical devices company.