Senior Customer Service Representative- German (C2 level) & another EU language

Customer service
The Hague
The Customer Service Representative is primarily responsible for the day to day contact with customers. This includes answering the phones, taking orders, complaint handling, coordinating logistics and providing the best in class customer service to existing customers and potential new customers. Other responsibilities include checking inventory, answering customer questions regarding product and pricing and supporting Outside Sales staff.
  • Communicate thoughtful and efficiently in a manner that helps customer move forward and grow the capabilities of the accounts.
  • Handle product information calls by managing inbound and outbound inquiries with customer via phone and e-mail, in a customer friendly and professional manner.
  • Takes orders and enters orders into SAP system.
  • Spot trends in customers transactions to flag for the rest of the team and the Customer Service Dept Manager.
  • Identify process improvements on data entry to enhance the customer experience.
  • Assist with client requests, handles customer problems, quality or technical issues, and returns.
  • Contribute to the ongoing learning and success of the team by contributing to the creation of documentation.
  • Meet Performance Review Goals set by Customer Service Manager to ensure Operational goals and customer satisfaction are met.
  • Have none or minimal errors on order data entry in a monthly basis. Target goal will be established by the Customer Service Department Manager.
  • Works with US and European warehouse on inventory, logistics .
  • Support the credit management process. Collecting payments from customers. This may include checking potential customer credit and making basic decision on whether or not to extend terms according to company procedures.
  • Prepares, maintains, and updates quote files and pricing in system.
  • Handles product information calls relating to assigned market(s).


Person Description:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Skills, Experience and Profile:
  • Intermediate to Advance Microsoft Excel Skills.
  • Strong proficiency with Microsoft Office is required.
  • Language Requirement: Successful candidates should be fluent in English and German and at least one other EU language like, French, Italian, Spanish, Polish, Dutch etc.
  • Ability to think of and create concrete standards where limited standardization exists
  • Ability to learn quickly and adapt to change
  • Ability to train others how to do the job
  • Ability to work within a team and help coordinate team efforts
  • Must embody the core values of Teamwork, Excellence, Accountability, Integrity and Inspiration on a daily basis.
  • Must have initiative, be fast paced and have a passion for customer service.
  • Being self-motivated, ambitious and persistent.
  • Excellent time management skills required to create efficiency and multitask
  • Strong communication skills, listening, written and oral in English.
  • Fast learner
  • Working within a team of 4 people on a daily basis, must be a team player and be competent to manage interpersonal relationships
  • Maintain a consistent and high productivity level on a daily basis.
  • Highly organized with attention to detail and ability to reliably perform multiple tasks.
  • Listen, understand and respond to customers and fellow employees to deliver world class customer service.
  • Experience delivering client-focused solutions to customer via phone, e-mail and Live Chat.
  • Must have strong typing with minimum 35 wpm.
  • Proven ability to understand customer requirements with prompt follow-up required.
  • Minimum of 1-2 years of customer service with sales/ retail experience is preferred.
  • An Associate degree will be considered a plus.

Education & Qualifications:
  • Preferably 3+ years of experience in International Customer Service.
  • Preferred education: Bachelor's degree or two year college degree or similar education.

Salary Benefits:

Full Time 40 hours only.
Located: Scheveningen, Den haag.
About the company:
For an international client with their European headquarters in The Hague, we are looking for a new Senior Customer Service Representative (EMEA) to join the team.