Delivery Coordination

• Manages the scheduling and execution of pallet deliveries to customers, prioritizing exceptional service and satisfaction.
• Handles incoming orders, processes them, and ensures seamless order fulfillment.
• Enhances delivery efficiency by strategically planning volumes and timings.
• Collaborates with the Team Leader or Regional Manager to identify and implement initiatives aimed at improving service levels and reducing operational costs.

Pallet Retrieval

• Utilizes effective communication and negotiation skills to secure cooperation from collection points in adopting the PRS system.
• Oversees and ensures the smooth execution of pallet collection activities in partnership with transportation providers and depots.
• Works closely with relevant teams and managers to support on-site activities at collection points within their designated area.

Communication and Information Management

• Maintains regular contact with customers, logistics partners, depots, and suppliers to ensure operations run smoothly and address any arising issues.
• Monitors inventory levels at depots and suppliers, proactively identifying and mitigating potential supply chain disruptions.
• Serves as a liaison between Sales and Finance by managing accurate and timely logistics-related administration.
• Encourages distributors to share dispatch data with PRS and ensures timely follow-up on correspondence and incoming data for accurate system entry.
• Ensures all third-party dispatch information is collected and uploaded within the agreed timelines.

Monitoring and Reporting

• Verifies the accuracy of system information related to the collection process, ensuring up-to-date and reliable data.
• Tracks return rates, investigates discrepancies, and alerts the Regional Manager about low recovery rates or lack of cooperation from stakeholders

Quality and Continuous Improvement

• Identifies areas for process and procedural enhancements within the department, initiating discussions with the Team Leader to address them.
• Provides support on additional tasks assigned by management to boost overall operational effectiveness.