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Servicedesk Associate with native level German

Customer service
Eindhoven
German

Description:

The Service Desk guides and directs the total process flow between customer, suppliers and the Technical repair center.

Therefore:•Provides information to our national and international partners, suppliers and customers before, during and after the repair or calibration stage, such as: schedule dates, information on delivery time, shipping information, service prices etc..•Performing logistics work like processing incoming repair and calibration work into ERP system (booking in units) and packing / shipping instruments back to the end users.
•Schedules and guides outsourced calibrations or repairs to third parties or OEM’s to ensure quick TAT
•Calculates and watches repair and calibration price quotations.
•Invoices the customer, after checking the bill, for carried out activities or contracts.
•Deals with customer complaints and reclamation’s with respect to service activities.
•Keeps the service management system up to date with customer and agreement information.
•Takes care of job scheduling in own labs.
•Alert on possible sales or service leads. Seeks and exploits commercial opportunities.
•Tries to establish a long-term relationship with our suppliers and customers.

Requirements:

•Intermediate (MBO) level or equivalent in experience.
•Some previous experience in an electronic equipment and planning environment is a pre.
•Fluency in German language.
•Good understanding of the English language•Demonstrated ability to recognize and anticipate potential problems and commercial opportunities. Good communication skills, both oral and written.
•A high degree of accuracy and attention to detail.
About the company:
Our client is the world leader in the manufacture, distribution and service of electronic test tools and software. We are a dynamic market leader with sound financial health. They have achieved the number one or number two position in every market in which it competes. The brand has a reputation for portability, ruggedness, safety, ease of use and rigid standards of quality. We offer an entrepreneurial environment that is team-centered, customer-driven, quality-focused, and growth-oriented. Working here gives you access to a robust career development process and challenging, “stretch” opportunities.