About this role

Our client is looking for a Junior Technical Support Specialist to join their Amsterdam team. This position combines technical problem solving with strong communication skills, supporting innovative access control solutions across the Benelux region.

About the Role
You will be the first point of contact for technical queries, offering support, guidance, and training to clients.
Your responsibilities include:

Handling customer inquiries by phone and email
Managing support tickets and tracking technical issues
Supporting clients with product selection and installation
Delivering training sessions on product features
Troubleshooting and testing product functionality
Occasional travel to customer sites for installations or support

About You

1–2 years of experience in technical support (B2B or B2C)
Fluency in French and English is essential
Dutch is preferred but not required
Strong technical understanding with the ability to explain solutions clearly
Experience with ticketing systems and CRM tools
Valid driving license and willingness to travel occasionally
Proactive, personable, and motivated to grow into leadership roles

What You Get

Ongoing training in technical skills, product knowledge, and market expertise
Competitive salary and company insurance package
Remote working up to two days per week
Amsterdam office with an annual company event in France
Clear opportunities for career development

This is a great opportunity for a technically minded and customer focused professional who is fluent in French and English, and eager to grow within a dynamic and innovative organisation.

To apply, please send your CV in English and in Word format to Thomas.
languagematters is acting as an employment agency in relation to this vacancy.