Customer Service Representative | French (C2) + Dutch (B2)

- Managing the sales order fulfillment process in an optimal way, including processing in SAP
- Managing the order delivery process, including communication with customers, sales colleagues, monitoring the delivery schedule
- Pro-actively manage commercial relationships with customers in Europe as one-stop-customer shop, in close cooperation with sales
- Prepare adequate quotations on customer requests accurately and in time
- First point of contact with regard to order claims, responsible for monitoring the process
- Data administration regarding the sales order fulfillment process (i.e., entering customer information, prices, etc.)

Requirements:

- 1+ years of experience in customer service
- You possess the following skills: communication, listening, multi-tasking, and eager to learn
- You speak French on C2 level and Dutch on at least B2 level
- Pro-active attitude
- SAP knowledge is a big plus
- 32- 40 hours per week availability
- This position is office-based

Salary Benefits:

A full time job in a passionate, fast growing company. In a team where we are helping each other out, also outside our comfort zone. The possibility to grow professionally.

Our client is a leading lighting manufacturer, operating worldwide.