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IT Technical Support Engineer

IT & Technology
Amsterdam
English and Swedish, German and English, Polish and English, English and Dutch, English

For an international retail fashion brand, we are looking for an IT technical support engineer!
You will be based in the Amsterdam office of the company and provide Tier 3 support for both retail and office locations. You will work closely with local and global IT teams, and travel occasionally across the company's European sites.


  • Provide expert-level IT technical support to the EMEA region.

  • Ensure a high level of customer service and support is provided to all end-users.

  • Lead break fix, including replacement where appropriate, of all user-facing hardware.

  • Assist with large scale IT Projects across the EMEA region.

  • Assist in the management and maintenance of IT Infrastructure.

  • Partner with senior technical staff to deliver relevant solutions to the business.

  • Provide root cause analysis of faults to assist delivery of continuous improvement.

  • Work on new store roll outs and retail-based technologies.

  • Proactively manage backlogs of incident and request tickets and escalate where necessary.

  • Build documentation and training guides to share knowledge.

  • Operate in accordance with the company's policies, procedures, and processes.

  • Keep up to date with the latest IT technologies and security awareness.

This is a great permanent role in Amsterdam, with a base salary of 70-75K eur per year. Aside from the base salary there will be many other secondary benefits such as flexible working hours, discounted health insurance and an attractive pension scheme.

How we'll proceed. Within four working days we will let you know if you qualify for the position. We will schedule an introductory interview, either digitally or in-person. During this interview we will inform you as fully as possible about the vacancy, the company and the following steps in the procedure. After consulting with you, we will introduce you to our client and then continue to guide you through the application process. The Independent Recruiters Group has a large team of specialized recruiters. Each recruiter has a strong focus on their own area of expertise. This makes them the ideal sparring partner for both the candidate and the client.

Requirements:

* Relevant experience in IT Support, with a strong focus on Tier 3 support and infrastructure management.
* Strong knowledge of network protocols, switch configuration, and firewalls.
* Experience supporting Windows and MacOS devices, Mobile Device Management for mobiles and tablets, and solving problems with Office 365 suite.
* Active Directory management and printer troubleshooting.
* A customer focus and good communication skills at a non-technical level are essential
* Experience of working within an Agile environment is a big plus.
* Willingness to travel within Europe and the UK as needed for project support
* Fluent in English.

About the company:

For an international retail fashion brand, we are looking for an IT technical support engineer!
You will be based in the Amsterdam office of the company and provide Tier 3 support for both retail and office locations. You will work closely with local and global IT teams, and travel occasionally across the company's European sites.