close

IT Support Analyst

IT & Technology
Amsterdam
English and Dutch, Dutch, French and Dutch, English and Swedish, German and English, Polish and English, English

We are looking for an experienced IT Support Analyst to join one of the oldest and largest international financial institutions that quickly expands in Europe.

As an IT Support Analyst you will be responsible for making sure that all of the IT issues your colleagues come across are resolved. You will be responsible for making sure all equipment and systems function properly. You will install, maintain, repair, diagnose and upgrade the relevant devices and equipment; all in a timely, accurate and customer focused manner.

Among your responsibilities:


  • Manage and troubleshoot laptops, desktops, and thin clients, maintaining optimal performance and security;

  • Administer networking infrastructure, including troubleshooting connectivity issues and ensuring network
    stability;

  • Collaborate with end-users and staff to understand and address IT-related concerns, maintaining a high level of
    customer satisfaction;

  • Implement and enforce IT security protocols to safeguard sensitive information;

  • Providing 1st line technical support to customers and passing the calls to a team of 2nd line if the issue is more complex;

  • Configuring and distributing iPads and iPhones and assisting users;

  • Sourcing and proposing new IT-related solutions that may promote efficiency in the office.

Nice full-time opportunity in an unique diverse company. The location is Amsterdam and the salary varies depending on your knowledge and experience between €3000-3500 gross per month.


How we'll proceed. Within four working days we will let you know if you qualify for the position. We will schedule an introductory interview, either digitally or in-person. During this interview we will inform you as fully as possible about the vacancy, the company and the following steps in the procedure. After consulting with you, we will introduce you to our client and then continue to guide you through the application process. The Independent Recruiters Group has a large team of specialized recruiters. Each recruiter has a strong focus on their own area of expertise. This makes them the ideal sparring partner for both the candidate and the client.

Requirements:

You are innovative, natural problem-solving person that is always ready to help and next to that you will have:

* Relevant education;
* 5+ years of experience as an IT Support Specialist;
* Working knowledge of systems, hardware, equipment, components, devices and accessories;
* 1st line experience;
* Excellent spoken and written English, Japanese is a big plus.

About the company:

The key for success is bringing your knowledge and experience combined with your eagerness to learn and develop yourself in an multicultural environment. If this sounds exciting, do not wait and apply today!