• Act as the primary point of contact between customers and internal teams, ensuring smooth communication and coordination.
• Manage and develop relationships with an existing portfolio of B2B customers, building long-term partnerships and identifying opportunities for upselling.
• Handle customer inquiries regarding product specifications, pricing, and order requirements, and translate these into clear internal actions for relevant departments.
• Prepare and follow up on customer quotations, while proactively tracking opportunities and supporting the sales process.
• Provide customers with updates on order status, lead times, and delivery options, ensuring a high level of service and responsiveness.
• Collaborate closely with colleagues across sales, logistics, and planning to ensure customer needs are met efficiently.
• Accurately process quotations, orders, and customer claims in internal systems while maintaining strong attention to detail.
• Work in a dynamic environment where you actively prioritize tasks, solve problems, and contribute to continuous improvement of processes.