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Customer Service Representative | French

Customer service
Amsterdam
French
Would you like to work for an international company where you will be the first point of contact for the French customers? Do you enjoy providing sales support and working in a dynamic environment? Do you have customer service and order management experience? Please apply now!

The Customer Service Representative is a key part of the team based in Amsterdam. In this role you will report to the Customer Service Manager.

Responsibilities:
  • Handling incoming / outgoing calls and answer e-mails
  • Processing orders in SAP
  • Supporting the sales representatives
  • Following up and monitoring orders and deliveries
  • Pro-actively informing and/or approaching customers about product, price, delivery times etc.
  • Handling financial requests and work closely with the financial department
  • Coming up with solutions for complex issues and possible complaints

Requirements:

  • Bachelor’s degree or equivalent training, education and experience
  • A minimum of 1 year of experience in customer support and order management in a relevant customer service setting
  • Business level French (C2), fluent in English and preferably proficient in Dutch
  • Experience with CRM, SAP experience is strongly preferred
  • Experience with MS Office
  • Enthusiastic, a commercial mindset and a team player
  • Service oriented, a problem solver and excellent communication skills
  • Flexible to take on additional responsibilities and tasks when required
  • Able to prioritize and work under pressure

Salary Benefits:

We are looking for a candidate who can start in January/February 2021. For this full time position, our client is offering a contract with a competitive salary, 25 vacation days, a pension plan and travel compensation.

NOTE: Please note that for this role we are only accepting applications from candidates that hold a valid work permit and are already living near the location of the company. Our client is not able to sponsor work permits or apply for extensions. Therefore, we will not be able to work with applications that do not meet this criteria.
About the company:
Our client is a large multinational company who's business is in the distribution of quality fashion accessories. Their main headquarters is based in the USA, however Amsterdam is also home to one of their regional offices. The company is an innovative market leader with a reputation for a high level of service.
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