Customer Service Account Coordinator - German & English

Customer service

Our international client, a global manufacturer of high quality, sustainable paperboard based in Amsterdam, is currently looking for a driven and enthusiastic Customer Service Account Coordinator to manage customers’ requests in the DACH region.

If you are looking for a great opportunity to work for a great company, then please do not hesitate and apply today.  

Job Profile for Customer Service Account Coordinator
Responsibilities will include but not be limited to:

  • Manage daily customer enquiries, order processing & invoicing, sample and trial orders
  • Follow up on lead-time quotations, pricing quotations trials & sample deliveries
  • Provide internal sales support
  • Handle requests for call-offs in order to enable on-time delivery and stock level maintenance
  • Contribute to the analysis and chasing of customer payments
  • Work with other departments (Sales, Technical Service, Production, and/or Transport Planning) to formulate potential solutions to customer questions

Candidate Profile for Customer Service Account Coordinator

  • Must be fluent in German and English, both written and spoken. Any other additional relevant languages are a plus
  • Must have a bachelor’s degree or the equivalent in relevant work experience
  • 1-2 years of relevant experience
  • Advanced Excel and other IT skills are a plus  
  • Have excellent communication skills, both verbal and written
  • Hard-working and action-oriented
  • Have an interest in inside sales
  • Flexible, receptive to change and can adapt quickly
  • Multi-tasker and are stress-resistant
  • Are attentive to details and analytical

What Our Client Offers

  • Competitive salary package
  • 25 vacation days + 13 ATV days
  • Pension provided
  • Transportation is reimbursed
  • Free in-company massages and a gym membership
  • Extensive in-company training
  • The successful candidate will get a chance to go on customer visits, as they grow in their role
  • Opportunity and space for personal growth and career advancement


Work Hours:

40 hours per week