Customer Service Associate | French (Maternity cover)

Customer service

The Customer Service Associate performs all Customer Service processes and supports the entire organization (Sales & Marketing, Financial and Scientific Affairs) processes to ensure that customer requirements for product and service are met, and in line with company policies and procedures, to achieve customer satisfaction.

Primary responsibilities

· Receive, register, review, and address required follow-up for all customer feedback / interactions, including;
o Product orders and requests for service
o Service non-conformities or device complaints
o New product ideas or improvements
o Medical questions
o Other inquiries
· Support the distribution of essential documents, customer letters, customer contracts, product release certificates, etc, to customers.
· Process customer orders for product and service, confirm orders to customers and generate customer invoices for product and service.
· Control and liaison with Contract warehouse and distributor on order processing, distribution and tracking of products to customers and related dispatch information including delivery notes, Certificates of Release and custom required documents.
· Control and archive all customer service records including; orders, invoices, quotations, correspondence, etc.
· Perform front office reception desk activities, as required.
· Collaborate with Regulatory, Legal and Finance with regards to overall compliance.
· Any other duties detailed by management.


Qualifications / Requirements / Skills
· Education level MBO+ direction commercial business education or other relevant education level.
· French language on business level, excellent English language skills.
· At least 2 years of relevant work experience.

· Good interpersonal skills.
· Organizational time management, work load prioritization.
· Attention to detail.
· Quality oriented.
· Able to work independently and as a team member.
· Ability to project a professional image, interact with a diverse customer population.
· Solid verbal and written communication skills for customer interactions.
· Proficiency with Microsoft Office.

Salary Benefits:

We are offering a competitive salary in line with market standards. Since it's a maternity cover you will be working through an Undutchables temporary contract.

About the company:

Our client is active in the pharmaceutical industry. Due to a maternity cover, they are looking for a Customer Service Associate speaking French to join their team from mid December until June.