Front Office Supervisor

Horeca / Tourism
For the Holiday Inn Express Rotterdam we are looking for an Front Office Supervisor fulltime.

Job description

A broad Front Office function where you execute all recognized tasks as a receptionist, in changing services. Outside of the reception duties, you provide service to guests in the bar and you help during the breakfast service.

As Front Office Supervisor you will manage the front office team and transfer tasks in the following procedures: processing payments, transferring the cash register at the end of the service. Providing excellent service and guest experience; wake-up service, laundry, giving treasure information, taking care of restaurant reservations in the area. Prepare and serve drinks and small dishes in the bar and, if necessary, take care of the breakfast. You are accountable to the Front Office manager and you take care of, among other things, making orders, maintaining contact with suppliers (internal and external) and consulting with housekeeping.

Main tasks and responsibilities

• Executing/coordinating and arranging all common reception tasks

• Coordinating and scheduling the various tasks during the various shifts (morning, evening, night), including planning, arranging, managing employees in work execution and personnel management

• Manage, in change services, the employees who are responsible for the day, evening and night reception

• Taking care of sales reports and being the contact person for the corporate bookers

• Treating guest reviews on social media

• Handling questions/complaints from guests

• Drafting/executing/checking and, where necessary, adapting procedures and checklists

• Coordinate and schedule the night reception and monitor the quality of the service

• Optimize the occupancy

• Identify areas for improvement within the department and take the initiative to take immediate action

• Monitor the professional appearance of the department. To this end, among other things, supervising compliance with the rules of procedure, clothing regulations and external care of the team

• Partly responsible for the cleanliness in the department, both in front of and behind the scenes, inside and outside the hotel

• Participating in the morning meeting and in the regularly held Front Office meeting

• Take care of the safety regulations from the hotel and InterContinental Hotels Group


Job requirements
• A minimum of 2 years of experience in a similar job is required
• Good Dutch and English speaking skills, and preferably a third language
• Proficient in the usual Microsoft software, and experience in a PMS system (preferably Amadeus / Brilliant, Itesso)
• You have your own transport and/or you can reach our hotel 24/7

Who are we looking for?
• You are spontaneous with a radiant smile
• You have an eye for the guests and detail
• You are a solution-thinker
• You are representative
• You are helpful to guests and colleagues

Who are we?
On 24th April 2013 the hotel Holiday Inn Express Rotterdam - Central Station was opened. The hotel is located in the heart of Rotterdam, right next to the shopping and entertainment area in the city centre. Within 500 meters from Central Station of Rotterdam you are at the accommodation. In addition, the hotel has a soundproofed lobby and soundproofed rooms, so that there is no problem with the busy crossroads next to it. In total, the hotel has 214 rooms and there is the possibility to work out. With the right attitude, growth within our hotels it is in everyone's reach.

The Holiday Inn Express Rotterdam - Central Station belongs to the portfolio of The Vincent Hotel Group. This is the umbrella organisation that has a total of 11 hotels and a head office (Support Office).

What do we offer?
  • A young and dynamic working environment
  • Opportunities for advancement
  • Market-rated salary
  • The opportunity to work for two high international brands with more than 5000 hotels globally
  • Room for own initiatives
  • Employee Room Benefit Programme (IHG)
  • Corporate health insurance benefits
  • We love to celebrate the teamwork and successes (Christmas parties, individual and other celebrations)
  • Room for personal growth and (cross)- trainings

Work Hours:

Full time hours per week

About the company:
Holiday Inn Express Rotterdam - Central Station is situated in one of the city's eyecatching skyline buildings. Business and leisure guests will enjoy th proximity (5 minutes walking distance) to the Central Station, City Hall, the Coolsingel and Lijnbaan shopping promenades as well as the headquarters of Shell and other multinationals.Reaching the Rotterdam/The Hague Airport or Rotterdam Oil Terminal is only a 15-minute drive. Parking your car is no problem at all thanks to the 120 parking spots available in the adjacent parking garage.