Customer Service Representative | German

We are seeking a bilingual candidate who can speak English and German. You will play a pivotal role as the initial point of contact for customers using multiple communication channels. You are dedicated to providing an exceptional customer experience at all times. Additionally, this role requires the ability to make informed decisions, exercise independent judgment when faced with unfamiliar customer needs, and decide when to escalate inquiries.
Essential Duties and Responsibilities:

• Serve as the primary point of contact for customers.
• Deliver outstanding customer service in German by assisting DACH region customers with inquiries related to shipping, tracking, product details, warranty claims, refunds, replacements, and more.
• Engage with customers through various communication channels, including phone, email, website chat software, and multiple online platforms.
• Adhere to company policies and utilize independent judgment to determine issue resolution or escalation when necessary.
• Collaborate closely with warehouse and logistics teams to ensure accurate order processing and stay up-to-date with product information.
• Oversee the daily management of returns and order replacements.
• Maintain high levels of professionalism, punctuality, and accountability.
• Contribute to a collaborative team environment and provide assistance to colleagues when needed.

Requirements:

• Bilingual proficiency in German and English.
• An associate's or bachelor's degree is preferred.
• 1-3 years of customer service experience is desirable.
• Possess a courteous, confident, and outgoing personality with excellent customer service skills.
• Exhibit a strong telephone presence and the confidence to assist customers over the phone.
• Capability to build strong relationships with both team members and customers.
• Proficiency in Microsoft Word and Excel is an advantage.

Salary Benefits:

What does the company offer?

• 40 hour per week contract
• Room to grow and develop
• A salary of up to 2.700 euros per month, based on experience
• Bonuses based on performance

Our international client is specialized in outdoor appliances, with a wide range of products for your garden!