Customer Service Specialist | French C2

As a Customer Service & After-Sales Specialist, you will play an important role in ensuring smooth daily operations and a positive customer experience. Your responsibilities will include:

• Customer Support: Handle enquiries from French-speaking customers, consumers, and the Sales team via email, phone, and digital platforms.
• Order Management: Process and monitor customer orders, including export orders, ensuring accurate and timely registration in SAP.
• After-Sales Service: Coordinate product repairs, warranty-related enquiries, and faulty product cases, working closely with customers and service centres across Europe.
• Returns & Complaints: Manage product returns, investigate order or delivery errors, and coordinate solutions with the warehouse and Sales teams.
• Digital Platform Management: Work daily with multiple digital platforms, including SAP, B2B ordering systems, and customer service ticketing tools.
• Ticket Management: Use the customer service ticketing system to track enquiries, manage requests, and ensure timely follow-up.
• Internal Collaboration: Work closely with international colleagues to resolve customer issues and ensure efficient processes.
• Continuous Improvement: Identify opportunities to improve customer service processes, contribute to team KPIs, and help maintain high customer satisfaction.
• Data Analysis & Problem-Solving: Use Excel and information from different systems to investigate order discrepancies, identify issues, and support accurate order processing.
• Flexible Team Support: Take ownership of different tasks, adapt quickly to changing priorities, and actively support colleagues during busy periods.