About this role

Are you a Dutch-speaking customer support professional looking for a role where quality matters more than ticket volume, and where you are trusted to think for yourself from day one? We are looking for a Customer Support Representative on behalf of our client, a mission-driven, sustainable mobility company headquartered in Amsterdam.

Key Responsibilities

Customer Support

Handle inbound customer contacts in Dutch and English across multiple channels: phone, email, WhatsApp, and in-app messaging
Identify what each customer needs and guide them through the company's services, features, and basic technical issues
Manage contacts efficiently within defined handling targets while keeping the tone warm, personal, and consistent
Apply basic troubleshooting steps when automated alerts indicate a service issue, and escalate to an engineer when needed
Log issues, recurring feedback, and feature requests accurately in internal systems to feed into continuous improvement
Proactively flag patterns or process gaps and suggest practical improvements rather than waiting for direction

Cross-Team Collaboration

Work with product, operations, and technical teams to resolve cases that require internal input or escalation
Contribute to team projects and follow-up initiatives aimed at improving the overall customer experience
Step in to support colleagues during busy periods and cover for one another when needed

Qualifications & Skills

Near-native Dutch and professional fluency in English
Minimum 1 year of experience in a similar customer-facing role
Comfortable handling customer contacts across phone, email, WhatsApp, and in-app channels
Self-sufficient working style, able to stay productive without close day-to-day supervision
Comfortable following structured processes while also recognising when something can be done better, and acting on it
Team player, easy to work with, and reliable under pressure
Experience with customer support platforms is highly preferred
Background in sustainable mobility, or another technical product environment, is a plus

What We Offer

€2,623 – €2,886 gross per month based on a 40-hour week, excluding 8% holiday allowance (pro-rated for 24 and 32-hour contracts)
Flexible contract hours: 24, 32, or 40 hours per week, evenly distributed across days
Pension plan fully covered by the employer; no employee contribution required
Daily vegetarian lunches, snacks, and drinks provided at the office
Full travel reimbursement
Hybrid working: minimum 2 days per week in the Amsterdam office; weekend shifts can be worked from home
In-house availability hours run from 08:30 to 20:30, Monday to Sunday; shifts are assigned monthly based on submitted preferences
Premium pay of 125% after 20:00 and 150% on Sundays and public holidays
Year-round company events, an annual international team trip, and an all-company gathering
Clear internal progression paths

Interested? Feel free to apply!

Please note that we can only consider applicants who are currently based in the Netherlands and who will not require visa sponsorship now or in the future.

The post Customer Support Representative | Dutch & English appeared first on Adams Multilingual Recruitment.