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Technical Customer Support Specialist – English

Customer service
Amsterdam
English

For our client in Amsterdam we are looking for someone who can support our existing accounts with technical inquiries. Your role is to exceed expectations with your passion and knowledge of their products. Clients will turn to you for technical guidance and for advice on making the most out of the product.

Main responsibilities:
• Provide product information via email and telephone inquiries
• Resolving issues and maintaining oversight of the process
• Diagnosing, troubleshooting and identifying solutions by providing root cause analysis
• Investigating complex technical issues and working closely together with other departments
• Keeping on top of product knowledge and developments
• Pro-actively manage customer expectations

Requirements:

  • You already have experience in a similar role/ 3-5 years previous relevant experience
  • You have excellent written and verbal communication skills in English (any other language is a plus)
  • Good interpersonal and customer service skills
  • Eager to learn new products and technologies and utilize your knowledge in a practical way
  • Ability to be both proactive and reactive
  • Remain detail-oriented even under pressure
  • Ability to follow standard processes and practices within set service levels
  • You are a team player;
  • Previous experience with CRM systems (such as SalesForce) is an advantage

Salary Benefits:

• Full time position (40 hours) in the center of Amsterdam with remote work possibilities
• An adventure in the SaaS and supply chain / transport market
• The chance to work in a fast moving, innovative and international team, dealing with all kind of different countries and cultures
• A company culture and team that likes to work hard and play hard. They like to have fun and value a positive environment
• 25 annual leave days (with an option to buy up to 10 days)
• Health insurance discounts
• Pension scheme

About the company:

Our client is an international company that uses state-of-the-art SaaS technology to optimise supply chain efficiency.

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