• Coordinate and monitor the return of pharmaceutical products across the EMEA region, ensuring a smooth and efficient reverse logistics process, including product recalls.
• Manage distribution-related complaints by registering, investigating, and resolving issues in collaboration with internal teams and external stakeholders.
• Perform daily track and trace activities to monitor shipments and ensure accurate product tracking throughout the distribution process.
• Work closely with internal departments, including Quality and Compliance, to ensure all logistics activities meet regulatory requirements and company standards.
• Analyze operational data, dashboards, and Key Performance Indicators (KPIs) to monitor performance, identify trends, and support data-driven decision-making.
• Identify and contribute to continuous improvement initiatives to optimize supply chain processes, increase efficiency, and improve service quality.
• Collaborate with international stakeholders and external logistics partners to resolve operational challenges and ensure smooth daily operations.
• Participate in stakeholder meetings to discuss operational performance, ongoing issues, and opportunities for improvement.
• Support internal and external audits by maintaining accurate documentation and ensuring compliance with applicable regulations, including GDP and SOX.
• Contribute to departmental and global supply chain objectives while maintaining a strong focus on quality, accuracy, and operational excellence.

Candidates must hold a valid work permit for the Netherlands. Applications from candidates who do not meet this criteria will be declined immediately.