Partner Services Representative

Customer service

Are you customer-oriented and do you have a passion for outdoor sports? One of our clients, an international company located in Rotterdam is looking for 2 Partner Services Representative.Responsibilities:

  • You will be the contact person for partners (B2B) by phone, email, and WhatsApp. The requests can include order entry, handling of complaints, and special projects.
  • Doing order management by analyzing the order status, availability and ensuring on-time deliveries.
  • Providing partners with product information.
  • Fluent communication with the accounts receivable department and the marketing department.
  • Monitoring current processes, identifying gaps, and making innovative improvement suggestions.
  • Being the back-up for the assigned region and/or for Key-Accounts

What is in it for you?

  • Great life/working balance
  • Friendly team and a casual working environment 
  • Working with a company that cares about the environment and work ethics.
  • Competitive salary and secondary benefits.

Job Requirements

  • Bachelor's degree or equivalent
  • Relevant work experience in Customer Service, min 2 years B2B.
  • Proactive and service-minded attitude
  • Excellent communication skills
  • Fluent in German
  • Work experience with an ERP system (SAP or similar)
  • Helpful and a team player
  • Excellent knowledge of MS Office 

If this sounds interesting to you, don't hesitate to contact me at [email protected]