Key Account Manager | German | Remote

For our international client, we are seeking a Key Account Manager with relevant experience. Our client specializes in providing workforce management solutions. The position is a fully remote position, candidates must reside in the Netherlands.

• Nurture the relationship with existing and potentially new Dealers/Resellers within the German market and selected EMEA regions


• Develop and execute inside sales processes, with focus on the existing customer base to ensure retention and upselling targets.


• Set annual targets and agreements with Dealers/Resellers/Distributors within the region.


• Develop and set procedures for Key Account management across the EMEA region


• Optimize marketing tools in collaboration with Dealers/Resellers/Distributors.


• Collaborate closely with internal departments, such as customer service, application support, sales and marketing to optimize service and processes.


• Understand the market and competitors in the region of responsibility and share relevant information to the appropriate departments.


• Monitor the online environment in the area of responsibility and provide feedback to the Marketing team to optimize online presence and offerings.


• Translate customer feedback into actionable proposals.


• Collaborate with the Customer Care team and customers to enhance customer care and product service.


• Plan and forecast sales budgets on a monthly basis.

• At least educated to Bachelor level or equivalent


• 2-5 years of relevant experience within Key Account Management


• Excellent level of German and English


• Ideally fluent in other European languages


• Experience within workforce management industry is a plus


• Strong communicator


• Able to build good internal and external relationships