Executive Lounge Trainee 2020

Horeca / Tourism
We are looking for an enthusiastic trainee for our Executive Lounge as per June/July 2020!

Within this department we offer several internships to students from several studies. Please be aware: this vacancy is only applicable for students!

What will your tasks be?
  • Ensuring guest satisfaction from arrival through departure at the Executive lounge and the hotel.
  • Ensuring consistancy and execellent service to our guest, following the Hilton Brand Standards.
  • Check-out procedures
  • Taking care of the buffet and making sure it is refilled.
  • Attand daily briefings and making sure you understand all important information which is shared such is occupancy, VIP guests, daily tasks and special events.
  • Report and handle guest complaints.
  • Handling payments of the guests.
  • Making sure the department is clean and tidy according to HACCP standards.
  • Prepare Mise-en-place.
  • Assist at the Front Desk if needed.


What do we expect from you?
In order to fulfill this internship we are looking for a motivated, service minded hotelschool student (or relevant study) with a hands-on mentality, who is willing to develop himself/herself within the hotel. The following skills are important within this internship:
· Service minded
· Focus on guest satisfaction and ‘going above and beyond’
· Excellent communication skills in Dutch and English
· Able to work under pressure
· Flexibility to work on several timings and perform different tasks
· Work individually and in a team

Work shifts are related to your age. Trainee of 18 years and older at least need to be available to work between 7.00 AM and 12.00 AM. Work days will be devided over Monday until Sunday.

Hilton Amsterdam Airport Schiphol uses a system of team coaches who are responsible for on the job training of interns and new employees. During the internship you have a team buddy who will help you map out your personal development. Also you can make use of cross exposures in agreement with your superior if you would like to know more about other departments as well.

During the first half of your internship you will be invited to the Hilton New Team Member Orientation and the Your Guest Experience Program. In April and November we will organize a Trainee Exchange to another Hilton Hotel for all interns. Trainees also have the ability to make use of all regular trainings and workshops within the Training & Development guidelines of Hilton Schiphol. Besides you will have access to the online Hilton University by an e-learning license. All means to develop yourself!

What makes us unique as employer?
Do you thrive in your personal and professional life? Within Hilton we believe a good balance between personal and work life is very important. For this reason we offer our team members, among other things, flexible work hours, healthy options in the team member restaurant, team building and sports activities, development opportunities and several activities regarding team member appreciation.

Hilton aims to create a diverse and inclusive organizational culture, so it does not make a difference to us where you were born, what you believe in or who you love! We are curious about you and your talent and are happy to help you grow within our organization.

What will it be like to work for this Hilton Brand?
One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.

If you understand the importance of upholding a brand’s reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because it’s with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.

What benefits will I receive?
Your benefits will include a competitive starting salary and holiday entitlement, travel allowance and excellent learning & development opportunities.
As an employee you will be able to enroll in the GO Hilton program that offers reduced hotel room rates in our hotels worldwide, plus F&B discounts at Hilton hotels in The Netherlands. We look forward to explaining in detail the range of excellent benefits that you would benefit from working for a global hotel organization like Hilton Worldwide.

Does this internship sounds attractive to you? Please feel free to contact us for more information about our internships.
About the company:
Free thinking in action
Enjoy a direct, covered walkway to the international terminal when you stay at the new Hilton Amsterdam Airport Schiphol hotel. Relax while you're here with comforts like a spa, restaurant and bar, 24-hour fitness center, and executive rooms with Lounge access. Our hotel is moments from boutiques and popular restaurants in Schiphol Plaza. The airport railway station makes it easy to travel to city center in just 15 minutes, and offers connectivity to many European destinations.

Good to know
  • Contemporary Bowery Restaurant and stylish Axis Lobby & Cocktail Bar
  • 1,700 sq. m. of flexible event space, plus 24-hour business center
  • Executive Lounge with stunning airport views and complimentary refreshments
  • Health Club featuring 24-hour fitness center and eforea spa
Restaurants and lounges
After a long flight, unwind with a craft cocktail and Dutch snack in the Axis Lobby & Cocktail Bar, located in the 42-meter-high atrium. Bowery Restaurant boasts three open kitchens and provides authentic yet contemporary flavours, tasty grill dishes, Asian specialties and carefully selected dishes

Meetings and events
Our hotel has some of the largest meeting and conference space in Schiphol. Plan an event for 640 people in our pillarless ballroom with cargo entrance. We also have 23 meeting rooms and six boardrooms. The Vine Room, with floor-to-ceiling wine racks, is ideal for private dinners for up to 20 guests.