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Customer Service Representative | Dutch & French

Customer service
Amsterdam

For one of our clients, an international company in the retail industry (sporting products), we are looking for Customer Service Representative (Dutch & French). As the B2C Customer Service Representative, you will be responsible for providing customer service to our direct consumers by assisting them in Dutch & French in the selection and ordering of products, as well as handling questions via various media and providing assistance for returns and credits in the BENELUX.

Responsibilities

  • Seek positive timely solutions to all customer questions and concerns
  • Communicate with customers via phone, chat, email, and social media
  • Quote product pricing and availability to the end consumer
  • Process returns
  • Track and report recurring problems and act as a problem identifier and solver
  • Monitor customer orders through web channels
  • Daily release and fraud checks of eCommerce orders
  • Work with credit to resolve invoicing errors
  • Assist the B2B team with order management
  • Deal with inquiries for B2B orders.
  • B2B return authorization and processing and issue credits when necessary

Requirements

  • MBO/HBO degree or equivalent experience required
  • 1+ years customer service experience preferred
  • Fluency in Dutch & French
  • Available for 24-26 hours per week or more.
  • Ability to manage time effectively and exhibit a strong ability to multi-task
  • Strong interpersonal skills and the ability to deal with adverse situations positively.
  • Computer proficiency: Word, Excel, Outlook, Social Media
  • Ability to work effectively independently as well as with a team
  • Excellent interpersonal skills that inspire and build trust resulting in effective working relationships across the company.
  • Interested in sports.

What they offer

  • 1year direct contract
  • 90% contribution to health insurance
  • Pension contribution
  • 40% product discount
  • Travel expenses reimbursement
  • Flexible starting-ending hours
  • Bootcamps, yoga and fun runs during working hours
  • Discount on gym subscriptions

 

Please note that this can be a part-time role of 24-26 hours per week, spread out to 4 days or a full time position.

 

For applications and inquiries, please contact Georgia at georgia@adamsrecruitment.com