close

Client Service Agent - French

Customer service
Amsterdam
Dutch, English, French

As a Client Service Agent, you are the first point of contact and you provide customer service excellence to the clients for the Dutch and Belgium market. You will be responsible to handle all inbound calls and emails according to the Service Level Agreements (SLA).
For this position we are looking for candidates who have an excellent command in Dutch and French.

Responsibilities:

  • Provide high-quality service to all clients
  • Handle all incoming telephone calls and emails
  • When support of other colleagues is required, ensure to provide them with all necessary information in order to resolve the client’s issue as good and as soon as possible
  • Ensure accurate registration of all client requests
  • Handle all service-related questions posed by other departments
  • Ensure your knowledge of products, services and systems is up-to-date

Requirements:

  • Minimum of 2 years work experience in a customer service department or call center (preferable B2B)
  • C2 or C1 level in French and Dutch and fluent in English
  • Excellent communication skills; able to communicate complex information in a simple, clear way
  • Customer-focused and quality-driven
  • Self-motivated individual with drive, enthusiasm and commitment to resolve issues
  • Strong administrative, organizational and time management skills
  • Team player, also able to work independently
  • Positive, pro-active and hands-on mentality
  • Computer literate

Salary Benefits:

  • Full-time position, working part-time 32 hours is also an option
  • Flexibility in working hours
  • Fast-growing and financially healthy company
  • Informal, professional environment
  • International colleagues/ customers/ partners
  • Educational and personal development opportunities
  • Excellent package of employment terms
  • Great work environment and lots of activities

About the company:

Our client is an electronic payment provider within the online/ e-commerce branch in Amsterdam.

Address: