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Customer Success Specialist | French & Dutch

Customer service
Rotterdam
French, Dutch

 

If you are looking for the next step in your career and would like to be a part of a young and dynamic team, look no further! Our client offers an excellent opportunity for international candidates. In this role, you will coordinate field service engineers to service the company's products at client locations and arrange training on product technologies. Your main goal is to provide after-sales service, maximize customer experience and maintain a high customer loyalty. 

What you will do

  • Communicate with different internal and external stakeholders to identify suitable resources for the required scope of work
  • Schedule and dispatch engineers to meet client's requests 
  • Arrange and schedule relevant on and off-site product training for clients
  • Inform and update related parties and clients on training plans as well as any request changes 
  • Serve as the main point of contact for all service customers to ensure expectations are being met.
  • Proactively follow up with customers after completion of service visit to ensure a high level of satisfaction with the quality of work received.  
  • Ensure proper billing of service and accurate records of all field service requests 

Who you are

  • The minimum educational level of a Bachelor's degree 
  • 2-4 years of experience in Customer Service, Administrative or related positions.
  • Strong communication skills in French and English. Dutch is a plus
  • Organized, detail-oriented with strong time management skills
  • Proactive and customer-focused
  • Eligible to work in the Netherlands

Why should you apply?

Our client is an international player in industrial technologies. The company has a business casual work environment with a flat organizational structure.

  • You will get extensive training on the system and the business processes
  • You will have an excellent opportunity to acquire new skills and develop personal growth
  • You will get a market-competitive salary
  • You would be part of an excellent team
  • You work on a 39-hour basis weekly
  • Your transport costs are reimbursed

Sound interesting? Feel free to apply or contact me for more information at [email protected]