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Officer - Operations in Visa Application Centre – Russian speakers – The Hague

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Offered by:

Russia Visa Application Centre

Customer service
The Hague
Russian, English

Description:

Areas of Responsibility & brief description:

Document scrutiny and collection of applications for visa processing

Handle customer/applicant queries personally or via email, telephone.

  • Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors.
  • Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.
  • Maintain compliance to the standard operating procedures, manuals etc. without deviation in process
  • Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/ customers.
  • Encourage applicants to provide feedback on services provided and their overall experience at the application centre.

Ensure that the entire process is completed within the mandated Turn Around Time

Assist Deputy Manager/Operations Manager

  • Customer satisfaction (Applicants) - Complaints
  • Timely & Accurate Data entry

Late reporting /unauthorized absenteeism

Error Monitoring – To reduce the number of errors on a daily basis, maintains Error Log, as applicable.

 

Qualification & Experience (Education, Experience):

Minimum: Pursuing Graduation (Minimum 12 years of Formal Education)

Additional: Graduate or global equivalent

Experience: 2 – 5 years’ experience preferably in Travel and Tourism or Service industry


 

Requirements:

Knowledge & Key Skills:

Due to the nature of the role, preferably male as physical assistance will be required

Fluency in Russian is Mandatory (Level C2)

English (good written and verbal communication)

Knowledge of local language (Dutch)

Basic Computer skills

Quality data entry & good typing speed

Adaptability and presence of mind to handle customer queries and complaints

Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness

Team player

Salary Benefits:

EUR 1850 Brutto

Work Experience:

1-2 Years

Work Hours:

40 hours per week

About the company:

Russia Visa Application Centre is technology services specialist for diplomatic mission in The Netherlands. The company manages administrative and non-judgmental tasks related to visa, passport management and other citizen services for its client government enabling it to focus entirely on the critical task of assessment.