Dutch customer service representative

Customer service



Are you looking for a team that has fun like no other and works to reach excellence in everything it does? Look no further. We’re looking for a colleague to join our customer service team for the Dutch market to start in September.

As customer service representative you’re dealing with clients before and after their purchase. As a spider in the web you connect all the dots between various departments such as logistics, lab and showrooms to provide each customer with the best possible experience.



You work with a young, international team in a beautiful canal house in the center of Amsterdam. During your work you’re in touch with customers and colleagues via different means of communication and various platforms.

Questions range from very simple practical queries to complicated cases where you’ll work like a detective and communicate like a diplomat.

Your manager offers support and guidance to help you become an excellent customer service representative and in the process you’ll become an expert at logistics, glasses design, optical care and learn all about digital communication and e-commerce.



Please send your CV and cover letter (in english) to and we’ll get in touch.




  • are a star at communicating
  • speak and write excellent Dutch and English
  • are solution-oriented
  • organised and practical
  • are patient and caring
  • are able to perform under pressure
  • take initiatives

Salary Benefits:


  • excellent terms of employment
  • a close-knit no-nonsense team
  • regular fun parties
  • rewarding work and a beautiful office
  • three days of free organic lunch per week
  • weekly free sports classes
  • professional coaching
  • excellent career possibilities
Work Hours:

40 hours per week

About the company:


polette is revolutionising the world of glasses since 2011, because we design, produce, take care of eye tests and ship all in-house by ourselves. Thanks to this unique strategy the customer doesn’t pay for the brand name or other expensive intermediaries between the person producing and the person wearing the glasses.

polette offers frames with prescription lenses from €14,98; from a boring necessity, we’ve transformed glasses into an accessible fashion accessory!