Customer Support Agent | German C1

In this role, you’ll be part of a supportive, international team that helps customers across EMEA with the repair and calibration of their equipment. You’ll be the vital link between customers and Service Technicians and Logistics colleagues.
Your day can start anytime between 7:30 and 9:00 AM, giving you flexibility to fit work around your life. Together with your teammates, you’ll make sure service requests are handled smoothly—from logging orders and arranging shipments to managing communication and solving logistical challenges.
The Service Desk department is organized into five sub-teams that collaborate closely, so while you’ll focus on your assigned region, you’ll also have the support of 15 colleagues from different backgrounds.
What You’ll Do:

• Support customers, suppliers, and partners across Europe, the UK, the Middle East, Africa, and Turkey.
• Answer customer questions by phone and email, ensuring clear and professional communication.
• Create and maintain service orders for equipment needing calibration or repair.
• Coordinate shipments by preparing pickup labels, packing lists, and hazardous goods documentation.
• Oversee loaner equipment availability in the Netherlands and the UK when required.
• Track key performance indicators, spot issues early, and apply problem-solving methods to keep processes on target.
• Work in line with communication standards, policies, and procedures to ensure consistency and quality service.