Customer Success Specialist | German OR French
Updated: 02 Dec 2024
As a Customer Success Specialist your responsibilities will include:
- Providing support to customers after the onboarding process and following project delivery.
- Acting as the first point of contact for customers in case of any issues (support desk).
- Conducting on-site training for users to ensure they effectively utilize our systems.
- Managing small follow-up projects, ensuring customer needs are met.
- Safeguarding and sharing knowledge about our systems and providing solutions for hardware and software problems.
- Drafting and managing Service Level Agreements (SLAs).
You will handle daily support requests and small customer-focused projects while ensuring customers remain top priority.
Requirements:
We are looking for a young professional,
- No IT background required, but a strong technical affinity is essential.
- Excellent communication skills, both verbally and in writing, with the ability to explain technical solutions clearly.
- Strong analytical and problem-solving skills with attention to detail.
- Eagerness for professional growth and a proactive, independent work ethic.
- Customer-focused attitude with a commitment to providing excellent service.
- Experience with hardware/software systems such as Microsoft Office; familiarity with software is a plus.
- Strong English skills are required, and knowledge of the German OR French language is required
- You currently live in the Brainport region; Best, Eindhoven, Geldrop-Mierlo, Helmond, Nuenen, Oirschot, Son en Breugel, Veldhoven or Waalre.
Salary Benefits:
- Full-time employment (40 hours) or part-time options (negotiable hours).
- Possibility to work partly from home after the training period.
- Excellent employment conditions and a supportive working environment.
- A close-knit and friendly team with regular fun activities.
- Growth opportunities in salary and responsibilities.
- A daily, shared lunch to foster teamwork and collaboration.
About the company:
Our client is a dynamic and fast-growing global business with over one million daily users worldwide, including top brands.