About this role

Our client’s mission is to empower people, build community, and bring the world closer together. Through their apps and services, they are building a different kind of company that connects people worldwide and provides meaningful ways to share what matters most.

We are looking for a Solution Architect to join their team in the Netherlands.

In this role, the successful candidate will help deliver reliable technical support and operational assistance for internal tools and/or business-critical systems.

Job Profile for Solution Architect
Responsibilities will include, but not be limited to:

Communicate clearly and professionally with stakeholders regarding status, next steps, and resolution timelines
Provide responsive technical support by triaging, diagnosing, and resolving customer-reported issues
Improve support efficiency and quality with document troubleshooting steps, known issues, and best practices
Identify recurring problems and recommend process improvements to reduce future incidents
Support basic operational tasks (e.g., access support, configuration guidance, and issue reproduction) as needed

Candidate Profile for Solution Architect

Must be fluent in English, both written and spoken
5+ years of relevant experience is a must
Strategic technical integration analysis and experience is a must
Familiarity with ticketing/workflow tools (e.g., ServiceNow, Jira, Zendesk, or similar) and documenting technical processes
Working knowledge of common desktop and web technologies (e.g., browsers, networking fundamentals, SSO/authentication concepts)
Strong problem-solving skills with the ability to debug issues systematically and explain solutions clearly
Ability to manage multiple requests concurrently and prioritise effectively in a fast-paced environment
Strong written and verbal communication skills

What Our Client Offers