Customer Support Representative - English

solutions for other businesses by creating a great experience and increasing productivity.

They are currently looking for a Customer Support Representative to join their expanding team in Amsterdam. 

As a Customer Support Team Member specialising in Orders and Collections, you will play an instrumental role in ensuring smooth and efficient resolution of customer inquiries and concerns related to orders and payments. You will collaborate closely with the Orders and Collections teams to provide timely and accurate support to customers.

Job Profile for Customer Support Representative
Responsibilities will include but not be limited to:

• Provide customer support for inquiries related to orders, payments, and account issues
• Respond to customers in a timely, professional, and solution-oriented manner
• Handle inquiries regarding order status, tracking, delivery, and order changes (placements, modifications, cancellations)
• Manage customer queries on outstanding balances, payment methods, and payment plans
• Support customers in setting up payment arrangements and resolving payment issues
• Ensure accurate recording of payments and update customer accounts
• Collaborate with Orders, Collections, Sales, and Sales Operations teams to resolve issues
• Assist in resolving customer disputes, claims, and escalations
• Maintain accurate customer master data in compliance with internal controls and SOX policies
• Contribute to process improvements to enhance customer experience
• Build and maintain strong customer relationships through excellent service

Candidate Profile for Customer Support Representative

• Must be fluent in English, both written and spoken
• Equivalent work experience in customer support, order management, or collections
• Excellent organisational and time management skills
• Ability to prioritise tasks and work in a fast-paced environment
• Strong problem-solving and analytical skills
• Ability to work independently and collaboratively within teams
• High level of attention to detail and accuracy
• Strong interpersonal and listening skills
• Ability to handle routine tasks with consistency and focus
• Capability to manage multiple responsibilities and meet deadlines
• Proactive mindset with initiative and willingness to learn and grow

What Our Client Offers

• 25 vacation days annually and additional company - wide days off
• Pension scheme
• Opportunity to collaborate with stakeholders of various backgrounds/levels
• Opportunity to join a highly innovative company with a dynamic atmosphere