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Duty Manager Internship

Horeca / Tourism
Rotterdam
Room Mate Bruno is looking for a Duty Manager Trainee!

Welcome aboard of Room Mate Bruno!

After traveling the world aboard my ship, I know how important it is for you, traveler, to have a friend in every place. I am happy to share with you the wonders of this hotel and the beauty of Rotterdam I want you to know!

To make the experience even more amazing I am looking for a Duty Manager Trainee to join the team and be the helping hand of everybody.

The Duty Manager Trainee will know everything about our guests and their special wishes, hotel activities and is THE specialist of the ins & outs of Rotterdam. The Trainee is aware of all daily operations and can assist whenever is needed. The Duty Manager Trainee is there to exceed our guests’ experiences and to follow up on this by being in contact will all departments.

Some tasks that you will learn by doing:
  • Be the ‘face’ of Bruno and visible for our guests
  • Monitor the VIP, arrival and departure lists daily
  • Assist the Accommodation Manager in the daily operations
  • Helps Front Office with check-in and check-outs during busy moments
  • Handle guests’ complaints in real life and online
  • Assist with organizing events
  • Helps when needed in any department
  • Small administrative tasks for the Hotel Director
  • Making sure that the hotel looks impeccable

Requirements:

The ideal Roomie Trainee is currently a student of Hotel or Tourism Management (MBO/HBO), is enthusiastic, willing to learn and work hard, available for a minimum of 6 months (can be discussed), speaks fluent English (Dutch and/or Spanish would be nice too) and preferably has some working experience within hotels.

Please note that you have to be currently enrolled in a (hospitality) study programme in order to qualify.

Please send me your curriculum in English including a picture.

I wait for you!
About the company:
“ROOM MATE HOTELS (www.room-matehotels.com) is a Spanish hotel chain founded in June 2001 whose philosophy is to consider that the best way to travel is visiting friends in each city; friends whose lifestyle we share and that transmit their knowledge and experiences of the city taking us by the hand through it.

The Room Mate hotels with around 1,500 rooms available acquire the characteristics of a true host, and their customers are more than guests, roommates (Room Mate). They are seen as "homes" that open their doors to travelers who come to the city looking for comfort, warmth and welcoming spirit offered by its great human and professional team to the guests.

Room Mate, with hotels in Madrid, Barcelona, Malaga, Milan, Florence, Granada, Salamanca, New York, Miami, Mexico City, Istanbul, Amsterdam, offers trendy design, always privileged location in the city center, breakfast until 12.00 h and always Wi-Fi. It is for those customers who care to look after their money and want an affordable luxury.

At Room Mate Hotels we value respect for ourselves and for all those around us. We practice transparency and honesty with our customers, employees, suppliers and shareholders. We promote equal opportunities, non-discrimination and diversity of people, ideas and cultures. We continually innovate our products to meet the expectations of all who visit us, but above all, we maintain a close and friendly work environment where our employees, while working, have fun and where our customers feel at home.