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Customer Service Representative | French

Customer service
Hoofddorp
English, French

Our client is looking for Customer Service talents to support their Sport clubs. You will enjoy working in a dynamic and rapidly growing organization.

In this role, you will focus on customer interaction with French customers via chat and email. You will be in control of handling their inquiries and solving their problems. You need to be able to analyze client questions and complaints thoroughly and take targeted and appropriate actions. You bring a positive and flexible attitude, whereby you are open to change. Furthermore, you can quickly switch between different systems. Changing, correcting and adding data/requests in the client-administration system is also a substantial part of the job.

> You are flexible working from Monday to Sunday and working morning, day or evening shifts.
> Working hours are Monday to Friday between 7h30 - 21h00 & Saturday and Sunday between 08h00 - 21h00

Do you live in the Netherlands and do you speak French on C2 level and are you fluent in English?
Do you enjoy helping clients via chat and e-mail? Please apply now!

Main responsibilities:

• Answering all customer requests via chat and e-mail
• Dealing with complaints with a problem-solving mindset
• Helping with any app related issues
• Delivering an excellent service and ensuring high customer satisfaction

Requirements:

• Business level French C2 and fluency in English
• Excellent communication skills (written)
• Experience in Chat Support/Customer Support
• Good knowledge of the CRM applications
• Excellent MS office skills
• Proactive attitude by taking initiative in looking for solutions for the organization
• Enthusiastic, positive and flexible attitude
• Already living in the Netherlands preferably in the area of Amsterdam/ Hoofddorp

Salary Benefits:

• Starting date is 11th of October 2021
• Working 38 hours per week
• You have a flexible attitude when it comes to working days and working hours
• Salary €2.067 gross based on 40 hours per week / €11.93 gross per hour

About the company:

Our client is a dynamic and fast-growing sports company. The company has grown explosively and has around 580 clubs in 5 European countries and is still growing.

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